After choosing an appointment you will have 10 minutes to complete the booking and payment process (only credit cards, PayPal, Postcard, Sofort, no cash in advance).
Consultations will be held in German or English, as you wish, by Zoom, telephone or live in Männedorf.
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In urgent cases I recommend contacting one of my colleagues. Professional astrologers can be found here:
BOOKING PROCESS AND CONDITIONS
Excerpt GTC Article 8.1
Appointments for personal consultations can be made only through the online calendar on our website. The online calendar is a service provided by us and linked to our shop. After booking an appointment you will receive an email confirmation. In your customer account under “Termine mit Silke” you will find all relevant information about the booking, the Zoom link, and a link that allows you to change or cancel your appointment.
Appointments for anyone who is 18 years old or older are linked to a personal and individual customer account. Data about children and adolescents up to 17 years of age will be stored in the customer account of the mother or father and is subject to parental responsibility.
We regard the person booking the consultation through our website as our contractual partner. This person is fully responsible for the correct collection of their sensitive data items.
Consultation about children under and up to 13 years old are part of a consultation with the mother and/or father and are charged as a regular consultation (fee for individual consulations).
For personal conversations with adolescents between 14 and 17 years of age (vocation/career questions) we offer a reduced fee of 50% of the regular consultation fee. For personal conversations with students we offer a reduced fee of 40% of the regular consultation fee. A valid student ID must be presented when booking the appointment. The discounts will be refunded by our accounting department three days after the consultation at the latest and in the same way they have been paid. The flat fee for administrative costs is excluded from the discount.
If you have successfully booked an appointment, if will be confirmed immediately after booking in your customer account under “Termine mit Silke”. The booking will also be confirmed by an email to the email address associated with your customer account and is deemed to have been legally delivered to the person making the booking.
The simultaneous booking of several consultation appointments by and for the same person is not allowed. In that case Silke Schäfer Coaching & Event GmbH reserves the right to release the additionally booked appointments for renewed booking. You will be notified about the cancellations by email. The appointments will remain visible in your customer account with a note stating “Von Silke storniert” (cancelled by Silke).
You cannot book appointments for other persons through your own customer account. Exception: Your own children. Silke Schäfer Coaching & Event GmbH reserves the right to release all booked appointments for renewed booking if there are unclarities, especially several bookings for different persons. You will be notified about the cancellations by email. The appointments will remain visible in your customer account with a note stating “Von Silke storniert” (cancelled by Silke).
Every booking through the online booking system automatically requires payment. We accept credits cards but no advance payment.
You can change or cancel booked consultations through our online calendar. We also accept cancellations by email. The link for changes and the link for cancellations are in your customer account under “Termine mit Silke”.
Booked appointments can be cancelled by Silke Schäfer Coaching & Event GmbH without explanation at any time. You are not entitled to an alternate appointment. All costs will be refunded. You will be notified of the cancellation by email. The appointment will remain visible in your customer account with a note stating “Von Silke storniert” (cancelled by Silke).
Cancellation by you up to 24 hours before the scheduled appointment is free of charge and the prepaid consultation fee will be refunded. The prepaid administrative fees will not be refunded.
In case of cancellation within 24 hours or of non-attendance the full prepaid consultation fee will be kept by us.
Refunds will be made three working days (Monday to Friday) after the consultation appointment at the latest and in the same way they have been paid.
For consultations by Zoom you can access the virtual consultation room with the Zoom-link in your customer account under “Termine mit Silke “ (appointments with Silke). Please download the current Zoom-App to your computer with plenty of time to prepare and ensure that your microphone and camera are enabled. ime. You are not entitled to an alternate appointment.
For consultations by telephone we will expect your call at the telephone number shown in your customer account under “Termine mit Silke” (appointments with Silke).
If you arrive late for the scheduled consultation appointment you are not entitled to an extension of the consultation time.
8.1.15: All consultations via Zoom will be recorded by Silke Schäfer Coaching & Event GmbH and made available to you free of charge. The video recording is supplied without liability. We do not accept any liability or guarantee for faulty recordings.
All consultations via telephone or live and in person will not be recorded by Silke Schäfer Coaching & Event GmbH . We recommend making your own recording of the consultation, for example with a smartphone.
Alle erstellten Unterlagen und die Zoom-Video-Aufzeichnung werden durch die Silke Schäfer Coaching & Event GmbH nach dem Beratungstermin in Dein Kundenkonto unter "Termine mit Silke" hochgeladen und sind dort für 30 Tage downloadbar. Anschliessend werden sie aus Datenschutzgründen gelöscht. Du wirst von uns drei Tage vor dem Löschvorgang per E-Mail hieran erinnert. Die Zeitpunkte des Hochladens und der Löschung sind im Kundenkonto vermerkt.
Occasionally there will be special offers and the online calendar will only be available to members members of the Community. During these time windows appointments for consultations can be booked only by members with a valid 6-months- or 12-months-full-member pass, and not for their relatives. For couples appointments during such a period one of the two persons must be a member of the community with a valid 6-months- or 12-months-pass. Advance notice of the time windows for these special offers will be given on the community blog.